MICROSHAR
RETURN POLICY (for Cables)
The Cables must be returned
to us undamaged and in original condition within 14 days for exchange. For RMA
number follow the Headphone Amp return policy .
MICROSHAR REPAIR AND RETURN POLICY ( for Headphone Amplifiers)
By shipping a unit to us,
you agree to the terms and conditions of our repair and return policy. Every
unit returned to Microshar must have a Return
Materials Authorization (RMA) number that has been provided by us, or it will
not be accepted.
For an RMA number and a
“ship to” address please email us at techsupport@microshar.com. A separate RMA number must be obtained for each unit being
returned. You must provide the unit name and serial number when requesting an
RMA number.
Microshar reserves the right to determine whether a returned unit is
covered by warranty or not. Sometimes this cannot be determined until the unit
is returned to Microshar for examination. Microshar provides the following limited warranty with its
products:
LIMITED WARRANTY
Subject to the conditions
set forth below, for six month after the original purchase date of the unit
(unless otherwise specified), Microshar will repair
the unit free of charge in the United States in the event of a defect in
materials or workmanship. This warranty is extended only to an original
purchaser of the unit from Microshar, or an
authorized reseller of Microshar. Units that are
purchased from unauthorized resellers do not have any warranty coverage. A
valid purchase receipt or other valid proof of purchase will be required before
warranty service is provided.
This warranty only covers
failures due to defects in materials or workmanship and does not cover
Batteries and damages which occur in shipment or failures resulting from accident,
misuse, line power surges, or mishandling, or from maintenance, alterations, or
service of the unit by an unauthorized service center or individual. Microshar reserves the right to deny warranty service to
units that have been used in rental, service bureau, or similar businesses.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHERS,
WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.
REPAIRS MADE UNDER WARRANTY
If an entire unit is
covered by warranty, Microshar will be responsible
for all parts and labor necessary to fix defects in materials or workmanship.
If only certain parts of a unit are still covered by warranty, Microshar will only be responsible for parts and labor
necessary to fix defects in materials or workmanship for such parts (No
Batteries).
NON-WARRANTY REPAIRS OR UPGRADES
If any unit that is
returned to Microshar is not covered by warranty, or
is returned for an upgrade, you must pay a non-refundable minimum charge of two
hours labor at our then current hourly rates, plus all shipping costs. Once we
receive a unit, we will contact you to give you an estimate of the total cost
of the repair or upgrade. If you decide not to proceed with the repair or
upgrade, you are still responsible for the two hour
minimum charge and all shipping costs. You are responsible for all parts, labor
and shipping costs necessary to complete a non-warranty repair or upgrade
whether or not it exceeds our estimate.
REPLACED,
REPAIRED OR UPGRADED PARTS
In performing services, Microshar may use new or rebuilt parts. All replaced,
repaired or upgraded parts are warranted against defects in materials or
workmanship for a period of six month from the date of servicing, whether such
parts are new or rebuilt. This warranty only applies to the replaced, repaired
or upgraded parts, and does not apply to the entire unit, or to any parts that
were not replaced, repaired or upgraded.
SHIPPING
If a unit covered by
warranty needs servicing during the first 30 days after the original purchase
date, Microshar will cover the cost of shipping the
unit back to Microshar as well as the return shipping
to you. After such initial 30 day period, and for six
month after the original purchase date, Microshar
will only cover the cost of shipping the unit back to you, and you are
responsible for
the cost of shipping the unit
to Microshar. You are responsible for all shipping
costs both to and from Microshar for non-warranty
repairs or upgrades. You are responsible for paying all taxes, import duties,
or similar fees imposed by foreign countries or other jurisdictions.
LIMITS
AND EXCLUSIONS
MICROSHAR DOES NOT, BY
VIRTUE OF THIS DOCUMENT, OR BY ANY COURSE OF PERFORMANCE, COURSE OF DEALING, OR
USAGE OF TRADE, MAKE ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT
LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
TITLE OR NONINFRINGEMENT, AND ALL SUCH WARRANTIES ARE HEREBY EXPRESSLY
DISCLAIMED. MICROSHAR EXPRESSLY DISCLAIMS ANY IMPLIED INDEMNITIES. MICROSHAR
SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE,
SPECIAL OR EXEMPLARY LOSSES OR DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES
TO RECORDINGS, TAPES OR DISKS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF GOODWILL, COVER, OR OTHER
PECUNIARY LOSS, ARISING OUT OF OR RELATING TO THE USE OF ANY PRODUCT, OR
ARISING FROM BREACH OF WARRANTY OR CONTRACT, NEGLIGENCE, OR ANY OTHER LEGAL
THEORY, EVEN IF MICROSHAR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR
DAMAGES. ANY DAMAGES THAT MICROSHAR IS REQUIRED TO PAY FOR ANY PURPOSE
WHATSOEVER SHALL NOT EXCEED THE ORIGINAL COST PAID TO MICROSHAR FOR THE
APPLICABLE UNIT. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE
FOREGOING LIMITATION MAY NOT APPLY TO YOU.
FINAL
NOTE
Here at Microshar, we
strive to give you the fastest, friendliest, most efficient service possible,
while providing you with the latest and most reliable product possible. If you have any comments or questions please email to
customersupport@microshar.com or contact us at (301) 358-6210.
